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Reservations Assistant

 

Job Title: Reservations Assistant in Training; Reservations Assistant

Tier: 1; 2

Location: NC State Student Centers Events Services Suite, Talley Student Union

Supervision: Reports to Casey Kenner, Associate Director

Work Schedule: Shift work; 10-20 hours per week between 8am and 6pm, Monday-Friday.

Compensation: Minimum starting wage for Reservations Assistant In Training is $10.00/hr and starting wage for Reservations Assistant is $10.75/hr with opportunity for raises based on years of service within Campus Enterprises. Student Centers employees are eligible for an end-of-semester bonus.

Essential functions and responsibilities include but are not limited to:

• Proactively welcome and assist event clients of the student centers, offering information about events, the reservations process, catering, and other information as needed
• Develop detailed knowledge of each Student Centers Event Coordinator’s responsibilities to ensure phone and reservation inquiries are relayed to the appropriate representative
• Support Event Coordinators by gathering event information from clients and reserving event space using Mazevo online reservation system
• Confirm online reservations and provide confirmations to clients via email
• Support Student Centers Events Coordinators by developing room setup diagrams events
• Answer inquiries via the phone and email in a professional and timely manner
• Maintain a high level of professionalism and a clean work environment at all times
• Attend mandatory staff meetings
• Work on special projects assigned by Campus Enterprises administration
• Remain in compliance with NC State Student Centers student employee policies and expectations at all times

Campus Enterprises Employee Expectations

As student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to:

• Arriving early for shifts
• Having on a complete uniform
• Clocking in and clocking out in a timely fashion
• Cell phones are only used at appropriate times
• Prioritize the client
• Finish all duties before taking a break

Essential Qualifications

• Current NC State University student with a flexible schedule
• Demonstrate excellent customer service skills
• Ability to carry, push, pull, and roll up to 40 pounds
• Ability to work with and manage a team to serve a diverse population
• Elevated oral and written communication skills
• Willingness and ability to support other functions of NC State Student Centers 
• Attend mandatory staff meetings, student employee orientation, and training sessions

Purpose

NC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities.

Opportunities for Skill Development

Working as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment.

Campus Enterprises at NC State University Hiring Standards

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

**Work Study Approved**

Application Materials:

1. Application
2. Resume
3. Cover letter

If you need assistance creating or editing a resume please click this link. If you are hired you will need certain documents for the onboarding process. A complete list of these documents can be found here.

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